Faced with tightening budgets, decreasing enrollments, and more complex issues that impact their everyday functions, colleges are finding more appeal in turning to AI to support their operations. But as campus leaders and administrators look to increase their usage of AI tools to improve efficiencies — in areas like admissions, finance, and marketing — instructors continue to be wary of AI’s effect on student learning.

What does the path forward look like for higher-ed institutions that see AI’s potential to add high value to their operations but also understand the technology’s limitations? How can they establish practices and policies that set them up for success in a new era?

In this virtual forum, we explored how institutions can responsibly and ethically meet the moment. With insights from a recent Chronicle survey, we discussed how colleges are:

• Working to infuse their operations with AI tools.
• Building guardrails to avoid the pitfalls associated with the technology.
• Proposing ways to evaluate student learning.
• Mapping ways to pay for AI transformation.